Published Pricing and Invoice Transparency at EEK Mechanical
How EEK Mechanical keeps misfuel recovery pricing clear, itemised and predictable, from vehicle collection to workshop recovery.
How EEK Vets and Monitors Workshop Partners Across the UK
A look at how EEK Mechanical selects and audits GBIFDA-certified workshops to keep misfuel recovery safe and consistent nationwide.
How EEK Handles Misfuel Recovery: Review, Documentation, and Clear Communication
A clear look at how EEK Mechanical manages misfuel recovery through structured review, itemised documentation, and clear written communication.
EEK's 24/7 Misfuel Recovery: AI-Powered Efficiency Without Call Centers
EEK Mechanical delivers nationwide misfuel recovery using AI and job orchestration, ensuring swift, compliant service without traditional call centers.
Your EEK customer portal: track, message, pay and download in one place
Manage your misfuel recovery from one dashboard. Track your vehicle, message the team, pay securely and download documents.
The EEK Procedure Standard (EPS): OEM Spec + Our Copyrighted Process
Every EEK job requires Manufacturer Specification (OEM Spec) and EEK Procedure Standard (EPS) (Policies §19). Here is what that means for insurers, customers, and workshops.
Outdated AI Facts Are Replaced Automatically
EEK's Remember Block now includes an AI-powered sweep that compares new job activity against pinned facts and supersedes any that are stale. The AI always acts on current reality.
Track Your Vehicle in Real Time: Collected, En Route, Delivered
EEK added three new timeline events to the customer portal showing exactly where a vehicle is at every stage — collected by the tow truck, en route to the workshop, arrived at workshop.
What to Expect: Every Step of Your Recovery, Explained on Demand
EEK rebuilt What to Expect as an interactive step list. Tapping any step opens a detailed explanation of that stage — what EEK is doing, how long it takes, what the customer needs to do.
Progress Payments Appear in Your Job Journey — Not as a Surprise
When a progress payment is requested, it appears dynamically in the What to Expect step list. Customers see what the charge covers before they are asked to pay anything.
Your Service Record Is Always Available — and EEK Reminds You
After job completion, customers who haven't returned to their portal receive a gentle nudge linking to their invoice, service record, and feedback option.
EEK's Security Headers Are Now Audit-Grade
EEK deployed HSTS preload, a comprehensive Content Security Policy covering Card and CloudFront, and Permissions-Policy headers. The platform meets the standards of regulated financial and legal environments.
Pay Your Invoice Without Leaving the EEK Portal
EEK embedded Card's payment element directly into the invoice page. Customers pay inside the EEK portal, see EEK branding throughout, and land back on their job portal on success.
Every Payment Searchable in One Admin View
EEK built a dedicated Card admin panel showing live balances, all PaymentIntents, job links, and dashboard deep-links. Reconciliation and payment queries take seconds.
Broken Links Lead to a Conversation, Not a Dead End
EEK's 404 page is a SquEEK chat interface pre-loaded with context about the URL the visitor tried to reach. Lost visitors get help, not an error message.
Multiple People. One Job. Everyone Gets the Right Information.
Jobs can now have multiple named contacts — fleet managers, rental company reps, insurer claims handlers — each with their own portal access and communication channel.
Admin Can Speak Their SquEEK Commands — Not Just Type Them
A microphone button in the SquEEK message bar lets admin speak a command, review the transcription, and send. Managing jobs from a phone or while doing other things is significantly easier.
The Insurance Report Is Ready Before the Customer Asks for It
EEK auto-generates an insurance report the moment a vehicle is confirmed as collected. Contamination details, components inspected, cost breakdown — formatted for insurer assessment.
Specialist Reports: Technical PDF Documents for Any Job
EEK can generate specialist technical report PDFs for any job — damage assessments, fluid analysis, component inspections — with EEK branding and per-recipient view tracking.
EEK Recognises Returning Visitors and Offers a Shortcut
Customers who previously visited the misfuel or water-in-oil sections of www.eekmechanical.co.uk are detected on return and offered a banner to go directly to the service they used before.
EEK Launches a Second Service: Water-in-Oil Recovery
EEK launched water-in-oil recovery as a full parallel service in May 2026 — its own voice agents, supplier matching, invoice types, insurance reports, and customer journey. All service-aware from day one.
The EEK Site Adapts to Which Service You Are Browsing
EEK's ServiceSwitcher makes the entire site path-aware — navigation links, CTAs, phone numbers, and footer resources all reflect the service section the visitor is browsing.
Supplier Pre-Payment Happens Automatically When the Customer Deposits
When a customer pays their deposit, a queued payment to the HN supplier holding account triggers automatically within minutes. No manual admin step.
Admin Has a Full Disputes View — Every Thread, Every Message, Reply Directly
The admin portal's Disputes panel shows every open and closed dispute with the full message thread, metadata, and a direct admin reply box. Every dispute is visible and trackable.
Progress Payments for Long or Complex Jobs
EEK introduced interim payment requests for jobs spanning multiple days or involving significant parts costs. Customers see exactly what they are being charged for at each stage.
EEK's Insurer Notification: A Formal Legal Document, Not a Courtesy Email
EEK rebuilt its insurer notification as a comprehensive legal notice — contractual lien and security interest, lien and storage warnings, case law citations, direct payment prohibition, and bank details.
UK Bank Transfer Details on Every Invoice
EEK UK customer payments are by bank transfer. Account details and your payment reference are shown on every invoice and in your portal.
EEK's Complete Rate Card Is Published. Anyone Can Read It.
EEK publishes its full rate card at www.eekmechanical.co.uk/rate-card — every labour rate, towing charge, disposal fee, and platform cost. No hidden pricing.
Every Chargeback Is Met With Complete, Documented Evidence
EEK built a full Card chargeback response pipeline — AI board deliberation, PDF decision letter, job evidence compilation, admin sign-off before submission. Every dispute response is thorough and legally consistent.
Admin Crashes Show What Broke — Not a Black Screen
The EEK admin portal was wrapped in an error boundary that displays the error detail, component stack, and a reload button. Bugs are visible and diagnosable the moment they occur.
Raising a Dispute With EEK Starts a Structured, Tracked Process
EEK's dispute ticket system provides a six-stage structured process, a unique dispute ID, and persistent tracking from first contact to resolution. Every dispute has a clear lifecycle.
During a Dispute, Every Phone Number on the Site Points to Your Thread
When a visitor with an active dispute loads any EEK page, every phone number is replaced with a link to their dispute thread. The right channel is always in front of them.
The Terms of Service: One Source. Two Formats. Always Consistent.
EEK's Terms of Service now generates both the web page and the PDF from a single data source. A change to the terms updates every format simultaneously. No PDF/web divergence.
Ask SquEEK About a Call — It Will Read the Transcript and Tell You
Admin SquEEK can pull the full transcript of any Voice call and reference it directly in responses. No navigating to Voice. No manual searching.
Facebook Ad Traffic Is Identified at the Location Page
Visitors arriving via Facebook ads on EEK location pages are gated to identify their source before entry. This gives precise attribution data on which campaigns are driving real job enquiries.
Understanding Your EEK Mechanical Invoice — Every Line Item Explained
EEK Mechanical invoices itemise every cost. Here is a plain-language explanation of every line item you might see on an invoice, and why each one exists.
Admin Can Pin Facts to Any Job — and the AI Will Never Forget Them
EEK's Remember Block lets admins pin job-specific facts that permanently shape how SquEEK responds on that job. The AI's behaviour is adjusted by what admin tells it to remember.
Your Right to Your Data — Handled Through the Portal, Not a Form
EEK's privacy portal lets customers submit data access and Right to be Forgotten requests. Secondary contacts receive their own portal link. Fully UK GDPR and the Data Protection Act 2018 compliant.
Insurers Access Job Files Through the Portal — Customer Approval Required
Insurers can request access to a customer's job through the EEK portal. The customer approves or denies. On approval, the insurance report is automatically sent to the insurer. No admin step.
Every Site Visitor Is Tracked, Enriched, and Searchable
EEK tracks every www.eekmechanical.co.uk visitor with enrichment from booking IDs, GCLID dedup, and job/call joins. Admin can search 1,000+ visitors by rego, phone, or name.
Every Customer Message Is Reviewed Before It Is Sent
Before any SquEEK message reaches a customer, it passes through a validator that checks for accuracy, tone, and legal exposure. The validator approves, rewrites, or escalates. No unreviewed message goes out.
SquEEK: Your Customer Messages Are Answered Instantly, Any Hour
SquEEK handles every customer portal message with full job context. Customers get instant, accurate responses at any hour — no waiting for a human to pick up the queue.
SquEEK for Suppliers: Professional Comms Without Customer Data Leakage
Suppliers have their own SquEEK agent, completely siloed from the customer thread. It handles job updates, ETA confirmations, invoice questions, and payment queries — in a tone appropriate for an industry professional.
@SquEEK Commands: Manage Entire Jobs Through Conversation
Admin users direct SquEEK through natural language commands. Send a customer update, ask the supplier for an ETA, dispatch the insurance report — all through the SquEEK message thread.
The Admin Portal: Every Job, Message, and Invoice in One Place
EEK's admin portal launched with three core views — Jobs, Comms, and Billing — giving the operations team a single screen to run every active job across the country.
Supplier Onboarding: Verified Businesses Only
EEK's supplier portal validates every new workshop against Google Maps before they can accept jobs. No unverified businesses. One Accept button covers the whole process.
Every Job Has Its Own Private Thread
EEK isolated every job's messages to a unique booking ID. No two jobs can ever see each other's communications — even if the same vehicle appears in the system twice.
Jobs Cannot Close Until Payment Is Received
A hard gate ensures no EEK job can be marked as closed until the customer has paid. The invoice is always issued and reviewed before the case is finalised.
Your Job Portal: Everything in One Link, No Login Required
Every EEK customer gets a unique portal URL from their first SMS. Job status, messages, invoice, and payment link — all visible from booking to vehicle collection. The link is the login.
Secure Card Payments by SMS Link — No Cash, No Bank Transfer
EEK integrated Card as its payment processor from launch. Customers receive a secure payment link by SMS and email. The entire checkout is handled on-site, with a full invoice breakdown before they pay.
Pay a Deposit at Booking. Pay the Balance When It's Done.
EEK restructured its payment model around a confirmed deposit at booking and a final balance after job completion. Customers know their exact commitment before the tow truck moves.
EEK Works as a Native App — No App Store Required
EEK is a Progressive Web App. Customers and suppliers can add it to their phone's home screen and get a native app experience — push notifications, full screen, instant load — without downloading anything.
Need help right now?
Our team is available 24/7 to help with misfuelling and water-in-oil emergencies.
0808 280 6346