Ask SquEEK About a Call — It Will Read the Transcript and Tell You
Admin SquEEK can pull the full transcript of any Voice call and reference it directly in responses. No navigating to Voice. No manual searching.
Everything Said on the Phone Is Accessible Through SquEEK
Every Voice call is transcribed automatically. But finding a specific piece of information in a call transcript — what the customer said about their insurance, whether they confirmed the vehicle details, what they were told about the timeline — previously required opening Voice, finding the call, and reading through the transcript manually.
EEK's admin SquEEK can now fetch the full transcript of any call and answer questions about it directly. Asking "what did the customer say about their insurer on their last call?" returns an accurate, specific answer sourced from the actual transcript. No navigation. No manual reading. The answer arrives in the SquEEK thread.
For Dispute and Insurance Contexts
When a customer disputes what they were told on a call, the admin team can ask SquEEK to read the relevant transcript and confirm what was actually said. This is a direct, timestamped record of the conversation — not a recollection. For insurance assessors asking whether a customer was advised of specific conditions, the transcript provides a verifiable answer in seconds.
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