How EEK Handles Misfuel Recovery: Review, Documentation, and Clear Communication

Our approach to misfuel recovery

Putting the wrong fuel in your vehicle is stressful enough without worrying about how a recovery provider will handle the process afterwards. At EEK Mechanical, we believe the experience should be clear and straightforward from start to finish. When you contact us after a misfuel, we follow a structured process built around three things: careful review, clear documentation, and written communication that explains exactly what happened and what comes next.

How the recovery process works

It helps to understand the service itself before looking at how we keep you informed. When you contact us after a misfuel, we dispatch a tow truck to your location — whether that is a forecourt, the roadside, your home, or a car park. The vehicle is then transported to a GBIFDA-certified workshop, where manufacturer-spec fuel system recovery is completed. Recovery equipment lives at the workshop, not at the collection point, so the roadside work is limited to safe loading and towing.

Step one: structured review

Every job begins with a structured review of the details. We look at the booking information, the collection and transport records, the workshop notes, and any correspondence with you along the way. This gives us a complete picture before we proceed, rather than reacting to a single moment in isolation. If a question relates to timing, communication, or the condition of the vehicle, we trace each step against our records.

Step two: documentation

Documentation is the backbone of a clear outcome. We keep itemised records of the recovery, including the tow, the workshop work, and any after-hours or distance factors that applied. Because recovery is fully itemised, we can show you precisely what each part of the service involved. You can review our rate card at any time to understand how costs are structured — costs vary by tow distance, after-hours timing, and vehicle, and we never hide those variables.

Step three: clear written communication

Once the review and documentation are complete, we provide a written summary of the work. This sets out what we found, the records we relied on, and the next steps. It is written in plain language and gives you a clear reference point for any follow-up. Our goal is that you never have to chase an answer or wonder where your job stands.

What to do if you have a question

If something does not feel right, contact us as soon as possible with your booking reference. The sooner we can open a review, the sooner we can gather the relevant records while they are fresh. Keep any notes or photos you have, and we will do the same on our side. A calm, documented conversation almost always reaches a clear answer faster than one without records.

We are here to help

Misfuel recovery should be straightforward, and so should understanding any part of it. If you have a question, call our customer hotline on 0808 280 6346. For a clear, itemised view of how recovery is priced, visit our rate card. We will walk you through the process, step by step.