Progress Payments for Long or Complex Jobs
EEK introduced interim payment requests for jobs spanning multiple days or involving significant parts costs. Customers see exactly what they are being charged for at each stage.
When a Job Takes More Than a Day
Most misfuel recoveries are completed within one working day. But some jobs — particularly those involving severe contamination, high-pressure injection system damage, or specialist parts on back-order — extend over several days. For these jobs, asking a customer to wait until completion to make any payment creates cash flow pressure that can limit EEK's ability to procure parts and progress the work.
EEK now supports interim payment requests. When a job reaches a natural milestone — parts sourced, system flushed, major work complete — EEK can issue a progress payment for the work done so far. The customer receives a dedicated interim payment page with a full breakdown of what has been completed and what the charge covers. They can pay this before the final balance is calculated.
What Customers See
The interim payment appears in the What to Expect section of the customer portal — it is shown as a step in the job journey, not an unexpected demand. The breakdown is itemised. The amount is clear. And the final balance, when it comes, reflects only the remaining work. No surprises, no confusion about what has already been paid.
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