Your EEK customer portal: track, message, pay and download in one place

Everything about your recovery, in one place

When you put the wrong fuel in your vehicle, the last thing you need is to chase updates across phone calls and emails. The EEK customer portal brings your whole recovery together in a single, secure dashboard — so you can see exactly where your vehicle is, what happens next, and what you need to do, whenever it suits you.

From the moment you book, your job appears in the portal with a clear timeline. You can follow the tow truck as it collects your vehicle, confirm when it arrives at the GBIFDA-certified workshop, and watch each stage of the manufacturer-spec fuel system recovery progress. There is no guesswork and no waiting on hold for a status update.

How the recovery works

It helps to understand the process you are tracking. When you report a misfuel, EEK dispatches a tow truck to your location — whether that is a forecourt, the roadside, your home or a car park. The vehicle is then transported to a GBIFDA-certified workshop, where the manufacturer-spec fuel system recovery is completed by trained technicians using the correct equipment.

Recovery work is carried out only at the workshop, never at the collection location. The scene work is limited to safe loading and transport. This protects your vehicle and ensures the fuel system is handled to manufacturer specification.

Messages, payments and documents

The portal is not just for tracking. You can message the EEK team directly from your job, keeping every conversation in one thread so nothing gets lost. When it is time to settle your account, you can pay securely online and download your itemised invoice and any supporting documents straight from the dashboard.

Because recovery costs vary by tow distance, after-hours timing and your vehicle, every invoice is fully itemised so you can see exactly what you are paying for. You can review current pricing at any time on our rate card. If you have driven after misfuelling, any component repairs such as a pump or injectors are separate from the recovery invoice and can be substantial — your portal keeps those documents organised too.

What to do now

If you have put the wrong fuel in your vehicle, do not start the engine. Report it as soon as you can, and a tow truck will be dispatched to collect your vehicle and take it to a GBIFDA-certified workshop for manufacturer-spec fuel system recovery.

Call our 24/7 customer hotline on 0808 280 6346 to book, then log in to the customer portal to follow your job from collection to completion. For fully itemised pricing, see our rate card.