SquEEK messaging: how EEK keeps customers and suppliers updated mid-job

Clear updates from the moment you call

When you put the wrong fuel in your vehicle, the last thing you need is silence. EEK Mechanical's SquEEK messaging keeps you informed at every stage of an active job, so you always know what is happening and what comes next. From the first call through to workshop completion, updates are sent directly to you and to any supplier involved in the recovery.

How a misfuel recovery works

Every recovery follows the same careful path. When you contact our customer hotline on 0800 769 000, we arrange for a tow truck to collect your vehicle from your location — whether that is a forecourt, the roadside, your home, or a car park. The vehicle is then transported to a NZIFDA-certified workshop, where manufacturer-spec fuel system recovery is completed. Recovery work is carried out only at the workshop, never at the collection location.

What SquEEK tells you along the way

SquEEK messaging provides a steady stream of practical updates during an active job. You will receive confirmation when the tow truck is dispatched, when your vehicle has been collected, and when it arrives at the workshop. As recovery progresses, you are kept informed of the workshop's progress and when the vehicle is ready. This means no guessing, no chasing, and no uncertainty about where your vehicle is.

Suppliers receive the same clarity. Whether a rental company, insurer, or fleet manager is involved, SquEEK keeps them aligned on collection, workshop arrival, and completion. Everyone works from the same up-to-date picture, which reduces back-and-forth and keeps the job moving smoothly.

Why timely updates matter

Wrong fuel can cause significant damage if a vehicle is driven after misfuelling. Prompt collection and correct workshop recovery help protect the fuel system and avoid substantial component repair costs to pumps and injectors. Clear, timely messaging means the right steps happen in the right order, without delay.

What to do now

If you have put the wrong fuel in your vehicle, do not start the engine. Contact our customer hotline on 0800 769 000 and we will arrange collection and workshop recovery. Recovery is fully itemised, and costs vary by tow distance, after-hours timing, and vehicle type. For a complete breakdown, see our rate card.