Vehicle Collection & Workshop Recovery

We Collect Your Vehicle

When you've misfuelled, the last thing you want is to arrange your own transport. We dispatch a tow truck to collect your vehicle and bring it to our workshop where manufacturer-spec fuel system recovery is carried out to manufacturer specifications.

Purpose-Built Tow Response

Our tow operators assess the scene on arrival and transport your vehicle safely. Recovery equipment lives at our workshop — not at the roadside. Each response carries:

• Roadside safety equipment — cones, warning signs, high-visibility gear, and fire extinguishers
• Spill containment kits for forecourt safety while loading
• Secure towing equipment for all vehicle types

Manufacturer-spec fuel system recovery is carried out at our workshop using purpose-built extraction and flushing equipment — not at the roadside. This is what NZIFDA certification requires and what manufacturer specifications demand.

No Location Too Difficult

We've collected vehicles from every conceivable location — busy forecourts, multi-storey car parks, narrow residential streets, remote rural roads, underground parking structures, and motorway hard shoulders. Our operators are experienced in safe towing from challenging environments regardless of the location. If your vehicle is there, we can reach it.

Accessibility Considerations

When you call, let us know the specifics of your location — height restrictions in car parks, narrow access roads, security barriers, or any other factors that might affect access. We'll plan our approach accordingly and ensure we bring the right vehicle and equipment for the job.

The Convenience Advantage

Our service is more convenient than arranging your own recovery — there is no need to source a separate tow operator, find a specialist garage, or coordinate between multiple providers. We collect your vehicle, handle the tow, and complete the full manufacturer-spec service at our workshop. One call covers everything.

Comprehensive Service

Collection is only the first step. We tow your vehicle to our fully-equipped workshop where we complete manufacturer-spec fuel system recovery, replace the filter where required, refuel, run the engine under controlled conditions, and complete diagnostic checks. We don't release your vehicle until we're satisfied it's running correctly.

Environmental Responsibility

All contaminated fuel extracted at our workshop is transported in sealed, bunded containers to licensed waste processing facilities for safe disposal or recycling. We never dispose of waste fuel at the collection location. Our processes fully comply with environmental regulations, so you can be confident that your misfuelling incident won't become an environmental one.