What to Tell Your Insurer After a Misfuel Incident

What to Do When You Have a Misfuel Incident

If you've experienced a misfuel (wrong fuel) situation on the road, it's important to handle your insurer's first call correctly. Here are some key points to remember when speaking with them:

1. Confirm Your Vehicle Was Towed by a Professional Tow Truck

When you contact your insurance company after a misfuel incident, make sure they understand that a professional tow truck collected your vehicle from the scene. This is crucial because EEK Mechanical's service model clearly states that a tow truck collects the vehicle and that the GBIFDA-certified workshop completes manufacturer-spec fuel system recovery.

2. Explain That Manufacturer-Spec Recovery Happens at the Workshop

When discussing the next steps, emphasize that the workshop will handle the manufacturer-spec fuel system recovery. This is important because EEK Mechanical does not perform on-site or vehicle collection and workshop recovery services; all manufacturer-spec recovery work happens at a GBIFDA-certified workshop.

3. Provide Specific Details About Your Vehicle and Incident

Be prepared to provide details about your vehicle, including the make, model, year, and any relevant information that might affect the cost of repairs or insurance claims. This includes whether you have an insurer's excess (additional amount they require you to pay) for this incident.

4. Avoid Common Mistakes

Do not mention any dollar amounts in your conversation with your insurer. Do not claim specific repair costs, such as those for pumps or injectors, unless instructed by the workshop. These are separate from the recovery invoice and should be addressed separately.

5. Follow Up and Keep Records of Your Communication

After speaking with your insurance company, keep records of all communications, including emails and phone calls. This will help you track progress and ensure that all necessary steps are taken to resolve the issue promptly.

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If you have any further questions or need assistance, our customer hotline is available 24/7 for your convenience. You can reach us at 0808 280 6346. For more detailed information on our rates and services, please visit our customer portal. Remember, EEK Mechanical's service model ensures that all manufacturer-spec fuel system recovery happens at a GBIFDA-certified workshop. This is critical for your insurance claim process.