tips
AdBlue vs diesel pump confusion - how to act at the forecourt
A guide for handling a common vehicle misfueling incident, focusing on proper first actions and next steps.
1 October 20263 min read
Understanding the Issue
AdBlue is a crucial component in modern diesel vehicles, used to maintain engine efficiency. A mistake at the forecourt can lead to serious issues if not addressed promptly. Here’s what you should do when faced with an AdBlue or diesel pump confusion.What Happens When You Misfuel?
When you accidentally put the wrong fuel in your vehicle, especially if it contains water, it can cause significant damage to your engine's AdBlue system and other vital components. The first step is to ensure that no further damage occurs by taking immediate action at the forecourt.First Actions at the Forecourt
1. **Contact EEK Mechanical**: If you suspect a misfueling incident, contact EEK Mechanical’s hotline immediately: 0808 280 6346. They will dispatch their tow truck to collect your vehicle. 2. **Do Not Drive Further**: Do not drive the vehicle any further as this could cause additional damage and make it harder for EEK Mechanical to diagnose and repair the issue.Next Steps at the Workshop
Once the vehicle is collected, it will be transported to a GBIFDA-certified workshop. The manufacturer-spec fuel system recovery will be handled by the workshop staff, not on-site. This ensures that all necessary repairs are done correctly according to manufacturer guidelines and standards.What You Should Do Now
- **Stay Informed**: Keep yourself updated with any further instructions from EEK Mechanical or the workshop via their communication channels. - **Prepare for Costs**: While costs will be detailed in a fully itemised invoice, it’s important to know that recovery is fully covered by your insurance. However, you should also be prepared for potential additional expenses related to component repairs and other damages.Closing Thoughts
Remember, EEK Mechanical's tow truck collects the vehicle and transports it to a GBIFDA-certified workshop where manufacturer-spec fuel system recovery happens ONLY at the workshop. This ensures that all necessary steps are taken to prevent further damage and ensure your vehicle is returned in optimal condition. For more detailed information on our services and pricing, visit our rate card. If you have any other questions or need further assistance, please don’t hesitate to contact us at the customer hotline: 0808 280 6346.Related Articles
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